The newly designed business process reengineering accommodates regulation of health service, health and health related institutions, health professionals, food and pharmaceuticals. It is believed that this redesign system will create accountability, responsibility, and bring efficient and effective administration and regulation system. From the analysis of the existing process problems and their cause and effect relationship were identified and finding were observed from regulation of health service, health and health related institutions, health professionals, food and pharmaceuticals. The new system that has been established and implemented will enable the organization to achieve its vision and mission, to satisfy customers/ stakeholders needs that bring radical and dramatic change at a minimum cost and in short cycle time.

General overview

The Ministry of Health is responsible for the quality of health service delivery throughout the country. The Ministry of Health hence, initiated a Business process Reengineering (BPR) in order to establish an efficient and effective Regulatory system at all levels. It has been believed that this redesign system will assist in meeting the public demands for accountability, responsibility, honesty and help dramatically change the complex and poor quality services. In order to maximize customers’ satisfaction the ministry has designed 6 health sector outcomes.

• Community, who produced its health, served with quality preventive, curative and rehabilitative health service and protected from Emergency Health Hazards.
• Community accessing standardized health facilities
• Research findings that solve health problems and ensured technology transfer
• Quality and affordable pharmaceutical supplied in sustainable manner.
• Sustainable and accessible health insurance for equitable health service.
• Community protected from health risks emerging from sub standard and poor quality health and health related service and products.

The ministry has designed the following eight core processes in order to meet the above health sector outcomes effectively

• Healthcare Delivery
• Public Health Emergency Management
• Health Infrastructure Expansion and Rehabilitation
• Resource Mobilization and Health Insurance
• Pharmaceutical Supply
• Research and Technology Transfer
• Health and Health Related Service and Products Regulation
• Policy Planning, Monitoring and Evaluation

The Authority’s Core Process and sub-process Health and health related services and products quality regulation core process has four sub-processes. These are:

• Regulatory standard setting
• Inspection and licensing
• Product Quality Assessment and Regulation
• Regulatory information delivery system

The objective of Health and health related survives and products quality regulation core process is to protect the public from health risks and quality defective of health related service and products. The public will be served by quality and checked products, standardized health service with qualified and ethical professionals in a competent and standardized health institutions. The redesigned health and health related services and product regulation core process is organized under two Deputy Directors and six Directors. Deputy Director General of Standard and Licensing which aims at enforcing the provision of regulation. The implementation of the newly designed process under each Directorate is briefly put under “Directorates” link on this website.